Terms and Conditions

Welcome to Valore! These Terms and Conditions govern your use of our website and the purchase of products from us. By using our website or purchasing from us, you are deemed to have agreed to these terms. Please read them carefully. If you are below the age of 18, you are prohibited from using, purchasing, or entering into contracts on this website.


1. Definitions

  • "We," "Us" "Our" refers to Valore Jewels LLP
  • "You," "your" refers to the user of our website and/or purchaser of our products
  • "Products" refers to the jewellery items and additional services available for
    purchase on our website

 

2. Products and Pricing

  • Product Descriptions: We strive to ensure that product descriptions and images are accurate. However, we cannot guarantee that colors or details displayed on your device will be completely accurate. All our products are handcrafted by Indian artisans, hence it might have slight irregularities which only add to its beauty
  • Pricing: All prices are listed in the INR or USD, although a converted price maybe shown as per the prevailing exchange rate depending on your browser. We reserve the right to change prices without notice. Taxes and shipping fees may be additional and may be applied at checkout
  • GST: All prices displayed on our website include the GST rate on jewellery
  • International Orders: Our pricing doesn’t not include custom duties. Valore is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
  • Use of our Products: You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction (including but not limited to copyright laws)

3. Orders

  • Customer information: When you input your information on our website, you agree to provide us with accurate and up-to-date information.
  • Order Acceptance: Your order is not considered accepted until you receive a confirmation email/SMS from us. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we will make our best attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made.
  • Availability: While we strive to keep stock levels accurate, some items may be out of stock or discontinued without prior notice.
  • Cancellations: Once your order is placed and paid for, it cannot be cancelled or modified. A cancellation or modification request may be considered under exceptional circumstances. If the mentioned criteria are matched, please email customerservice@valorejewels.com, and we will make every effort to accommodate your request.

4. Payment

  • Methods: We accept payments through PayPal and RazorPay
  • Security: We use secure payment processing systems to protect your payment information.

5. Shipping and Delivery

  • Shipping: We offer worldwide shipping. Shipping costs and delivery times will be provided at checkout
  • Delivery: Delivery times are estimates and may vary. We are not responsible for delays caused by third-party shipping carriers or customs.

6. Returns and Exchanges

  • Returns: You may return items within 3 days of receipt for a refund or exchange, provided they are in their original condition. Please contact us for return instructions or refer to our Returns & Exchange Policy
  • Exchanges: Exchanges are subject to product availability. If an item is out of stock, we will offer a store credit instead
  • Non-receipt: Any claim for non-receipt of a product or empty box will be entertained only if submitted within 24 hours of receipt along with an unboxing video which includes the original outer seal.
  • Buyback: Products eligible under our buyback program will come under the buyback guidelines. Please refer to the buyback policy for more information.
  • Custom Orders: Please note that we do not offer exchanges for customized orders.Please refer to our  Returns & Exchange Policy for clarity.

7. Warranty

  • Product Warranty: Our products come with a 2 months warranty against manufacturing defects of products offered exclusively by us. This does not cover damage caused by misuse or accidents or any products and services offered by third-party.
  • We do not guarantee, represent or warrant that your use of our products will be uninterrupted, timely, secure or error-free. Only warranties explicitly set out in the relevant product page shall apply to said product.
  • How to claim: Please reach out to us with your order number on customerservice@valorejewels.com. Please try to outline the issue in as much detail as possible for faster resolution.

8. Third Party Links and Tools

  • Third-Party Tools: We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
  • Third-Party Products and Services: Certain content, products and services available on the website may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party

9. Limitation of Liability
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.


10. Intellectual Property
All content on our website, including images, text, and logos, is the property of Valore Jewels LLP and may not be used without our permission.


11. Privacy Policy
We are committed to protecting your privacy. Please refer to our Privacy Policy for
information on how we collect, use, and protect your personal data.


12. Governing Law
These terms are governed by and construed in accordance with the laws of India. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan, India.


13. Changes to Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on our website, and your continued use of our site or services constitutes acceptance of the updated terms.


14. Termination
These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate your agreement to these Terms and Conditions at any time by notifying us that you no longer wish to use our Products or when you cease using our site.


15. Contact Us
If you have any questions about these Terms and Conditions, please contact us at
customerservice@valorejewels.com