Contact Us
Phone: +91-8000571066 / Whatsapp: +91-8000733066
Email: customerservice@valorejewels.com
Our Timings: 10:00 AM to 7:00 PM IST
Working Days: Monday to Friday
Address: A-42, Sethi Colony, Jaipur, Rajasthan - 302004, India
We love to hear from you! Feel free to reach out to us and we will get back to you to help you solve all your queries.
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FAQs
How do I know if my order is confirmed?
A Once your order is successfully placed, you will receive an order confirmation email/SMS with your order details. If you do not receive this email, please check your spam/junk folder or contact us
Can I change my shipping address after the order is placed?
A Unfortunately, we cannot change the shipping address once an order is placed. Please double-check your shipping details at checkout.
I forgot to apply a coupon code. Can I apply it after placing my order?
Unfortunately, we cannot apply a coupon code after an order has been placed. Please ensure to apply any discounts before completing your purchase.
What is the best way to take care of 925 jewellery?
To maintain the shine and longevity of your 925 sterling silver jewellery:
- Store it in a cool, dry place, preferably in an airtight bag or jewellery box.
- Avoid exposing it to harsh chemicals, perfumes, and lotions.
- Clean it regularly with a soft cloth or a specialised silver polishing cloth to remove tarnish and restore its shine.
Can I cancel my order?
Once your order is placed and paid for, it cannot be cancelled or modified. A cancellation or modification request may be considered under exceptional circumstances. If the mentioned criteria are matched, please email customerservice@valorejewels.com, and we will make every effort to accommodate your request.
Do you ship internationally?
A Yes, we offer international shipping to many countries worldwide. Shipping times and rates vary depending on the destination. Please refer to our Shipping Policy for more information.