FAQs

1. What is 925 sterling silver?

925 sterling silver is a high-quality silver alloy composed of 92.5% pure silver and 7.5% other metals, typically copper. This combination enhances the durability and strength of the jewellery while maintaining its lustrous appearance.

 

2. How should I care for my 925 sterling silver jewellery?

To maintain the shine and longevity of your 925 sterling silver jewellery:

• Store it in a cool, dry place, preferably in an airtight bag or jewellery box
• Avoid exposing it to harsh chemicals, perfumes, and lotions
• Clean it regularly with a soft cloth or a specialised silver polishing cloth to remove tarnish and restore its shine.

3. Does 925 sterling silver tarnish?

Our pieces do not tarnish owing to the process we use to make them. However, every jewellery piece still requires care. Regular maintenance will keep your jewellery looking as good as new. Please see our jewellery care guide for more information. More generally 925 sterling silver can tarnish over time due to exposure to air, moisture, and certain chemicals.

 

4. Do you use natural stones in your jewellery?

Yes, we use natural stones in our jewellery unless stated otherwise. Each stone is carefully selected for its beauty and quality.

 

5. Do you offer custom or personalized jewellery?

We try to offer a wide range of jewellery pieces to match everyone’s taste. In case you want to get anything customised please contact us at customerservice@valorejewels.com and we will try our best to incorporate your request. No guarantees though!

 

6. What sizes are available for your jewellery?

We offer a wide range of sizes to ensure a perfect fit for everyone. Many of our pieces are also adjustable, allowing for further customization. Please refer to our size guide for more detailed information on how to choose the right size.

 

7. Is your jewellery hypoallergenic?

Yes, our 925 sterling silver jewellery is hypoallergenic, making it suitable for people with sensitive skin. We ensure that our products are free from harmful substances like nickel and lead, which can cause allergic reactions.

 

8. Do you offer a warranty on your jewellery?

Yes, we stand behind the quality of our products and offer a 2 months warranty against manufacturing defects. Please see our T&C for more information on what is covered and how to make a claim.

 

9. Do you ship internationally?
Yes, we offer international shipping to many countries worldwide. Shipping times and rates vary depending on the destination. Please refer to our Shipping Policy for more information.

 

10. How much do you charge for shipping?

Shipping charges vary depending on your location and the value of your order. You can find detailed shipping rates at checkout. Please refer to our Shipping Policy section for more information.

 

11. What payment options do you offer?

We accept a variety of payment methods, including credit and debit cards, UPI, and net banking. Payments options for international orders may vary as per the delivery location. Please note that Cash on Delivery (COD) is now available.

 

12. I was charged, but my order was not confirmed. What should I do?

This usually happens due to a technical issue with your bank. The money should be credited back into your account within 7 working days. If the payment was debited from your account but you did not receive an order confirmation on email/SMS, please contact our customer service immediately at customerservice@valorejewels.com with your transaction details. We will resolve the issue as quickly as possible.

 

13. How do I know my order is confirmed?

Once your order is successfully placed, you will receive an order confirmation email/SMS with your order details. If you do not receive this email, please check your spam/junk folder or contact us.

 

14. How can I track my order?

Once your order has been shipped, you will receive an email/SMS with a tracking number and a link to track your package. You can use this link to get real-time updates on the status of your delivery.

 

15. My order is delayed. What should I do?

If your order is delayed, please check the tracking link provided in your shipping
confirmation email. For further assistance, you can contact our customer service team at customerservice@valorejewels.com.

 

16. What is your return and exchange policy?

We do not offer returns, but we do provide exchanges or store credit if the product is faulty on our side. Please see our Returns, Exchange and Repair Policy for more details.

 

17. What should I do if my order is missing items or contains damaged goods?

If your order arrives with missing or damaged items, please contact our customer service at customerservice@valorejewels.com within 48 hours of delivery. We will work quickly to resolve the issue.

 

18. Can I cancel my order?

Once your order is placed and paid for, it cannot be cancelled or modified. A cancellation or modification request may be considered under exceptional circumstances. If the mentioned criteria are matched, please email customerservice@valorejewels.com, and we will make every effort to accommodate your request.

 

19. Can I change my shipping address after placing an order?

Unfortunately, we cannot change the shipping address once an order is placed. Please double - check your shipping details at checkout.

 

20. What if I don’t find a suitable product in exchange, or my desired product is out of stock/size?

If you don’t find a suitable product in exchange or if your desired product is out of stock or size, we will issue store credit that you can use for future purchases.

 

21. How do I redeem my store credit?

To redeem your store credit, simply apply the store credit code at checkout. The credit amount will be deducted from your total.

 

22. How long does it take for my order to ship and reach me?

Orders are typically processed within 14 working and shipped out thereafter. Delivery times vary by location, but most domestic orders arrive within 2 – 10 days, and international orders within 1 – 3 weeks.

 

23. Can I schedule a delivery on a specific date?

We currently do not offer specific delivery date scheduling. However, you can contact the delivery partner directly to reschedule your delivery, or reach out to us for assistance at customerservice@valorejewels.com.

 

24. What should I do if my order was not delivered but I received a delivery confirmation?

If you received a delivery confirmation but did not receive your order, please contact our customer service immediately at customerservice@valorejewels.com. We will investigate and aim to resolve the issue within 10 working days.

 

25. When will my return get picked up?

Once your return request is approved, we will schedule a pickup. This usually takes place within 3 – 4 business days.

 

26. I forgot to apply a coupon code. Can I apply it after placing my order?

Unfortunately, we cannot apply a coupon code after an order has been placed. Please ensure to apply any discounts before completing your purchase.

 

27. Do I need to create an account to place an order?

No, you can place an order as a guest. However, you will need to give the required
information for smooth delivery of your order, please make sure the information provided at the time of checkout is accurate.

 

28. Are your products available on other marketplaces?

No, currently we are not on Myntra, Nykaa Fashion, and Ajio. You can find our collections there if you prefer shopping on these platforms. If you have a connect please do write to us. 

 

29. How can I contact customer service?

If you have any questions or need assistance, our customer service team is here to help. You can reach us via email at customerservice@valorejewels.com. We strive to respond to all inquiries within 48 working hours.